We are committed to offering our Customers the finest products. If you feel the products you received from our store do not meet this expectation, you may return any item in its original condition for a full refund of the purchase price excluding shipping within 14 working days from delivery date provided that you tell us within 7 working days after the day on which you received the products that you intend to return the item.
If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately. If you return items for reasons other than defects in the goods, or incomplete or incorrect delivery, you will be required to arrange and pay for the return of the items to us.
We strongly recommend that the parcel be sent by a recorded delivery service (one that requires a signature upon receipt). We cannot accept liability for returned goods lost in transit. If you require a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your notification that you would like to return the products provided that you have returned the goods to us in their original condition within 14 working days of delivery.
If you cancel your order but do not return such goods to us within 14 working days, we shall be entitled to collect such goods from you and to charge you for the direct costs of collecting the goods. You should note these charges (which may be deducted from a refund) are likely to exceed the costs of you returning the goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.
Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification. No refunds will be given for products.